Last updated: November 1, 2026
14-day right of withdrawal
As a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason. This period begins on the day after you (or a person designated by you) receive the last item of your order.
How do you report a return?
Within the period, send an email to therlyxstore@gmail.com with your name, order number, and the items you wish to return. You can also use the model form below for this purpose. We will then send you the return instructions and return address. Do not return any packages without first contacting us.
Returning
Return the item within 14 days after reporting the withdrawal. The item must be complete, preferably in its original packaging. You may try the product as you would in a store; however, we may deduct the value of any depreciation caused by further use. The direct costs of returning the item are borne by the customer, unless the item is defective or was delivered incorrectly.
Refund
We will refund the full purchase price, including the standard shipping costs of the original delivery, within 14 days after receiving your withdrawal. We may delay the refund until we have received the item back or until you have shown that you have returned it. The refund will be made using the same payment method you used for your purchase.
Defective or incorrect items
Check your order upon receipt. If an item is defective, damaged, or delivered incorrectly, please contact us as soon as possible. In that case, we will arrange for repair, replacement, or refund at no cost to you. All products are covered by the statutory 2-year warranty against non-conformity.
Cancellation
You can cancel your order free of charge as long as it has not yet been shipped. To do this, send an email to therlyxstore@gmail.com.
Model form for withdrawal
To: Niccoli Davide (Therlyx), Via del Saccardo 71, 50041 Calenzano (FI), Italy – therlyxstore@gmail.com
I hereby inform you that I am withdrawing from our agreement regarding the sale of the following products: […]
Ordered on / received on: […]
Consumer name: […]
Consumer address: […]
Date: […]