Last updated: November 1, 2026
1. Shipping areas
We only sell to and ship to the Netherlands and Belgium.
2. Shipping costs
Shipping is always free, with no minimum order amount.
3. Processing time
Orders are processed and shipped within 1-3 business days after receipt of payment. Orders received on weekends or holidays will be processed on the next business day.
4. Delivery time
The expected delivery time after shipping is 5-10 business days. This is an estimate: delays caused by the carrier or circumstances beyond our control may occur. In any case, we deliver within 30 days of your order at the latest. If we cannot meet this deadline, you may cancel the order free of charge and we will refund you immediately.
5. Track & trace
As soon as your order has been shipped, you will receive an email with a tracking code that allows you to follow your package.
6. Damaged or lost packages
Did your package arrive damaged or get lost? Then contact us within 7 days at therlyxstore@gmail.com. The risk of loss or damage only passes to you once you have received the package.